1.1 Thank you for visiting https://foodforgo.pk & our app
.To ensure you fully grasp the terms of Conditions, please read these terms and conditions carefully.
2.1 In this agreement:
'Food' shall mean all food and other goods ordered by you through the Website;
'price' shall indicate the cost of the food & Delivery Charges order by you through the Website;
'restaurant' means the Restaurant supplying food to you throughout our Website.
'terms and conditions' shall mean the terms and conditions set out in this document;
'we', 'us' and 'our' shall mean FoodForGo and its directors, agents and employees;
'website content' shall collectively determine all information and content accessible on the Website, including but not limited to logos, text, data compilation, buttons, icons, graphics, images and audio video clips.
3 Agency acknowledgment
3.1 You acknowledge that we are acting as the agent for restaurants and that the restaurants will supply all food ordered by you through our Website.
3.2 FoodForGo Pakistan shall not be liable for any defamatory, offensive or any loss of damage of any kind incurred as a result of the use of any data, information, materials posted, transmitted or made available via FoodForGo Pakistan mobile apps.
4.1 Any user that registers with the Website must be 18 years old or over. User must provide original & up to date Information while registering on our Website
4.2 Please note that each registration is personal to that user only. We do not allow any user to share their user name and password with any other person nor do we allow multiple users on the Website with one registration. To the maximum extent permitted by law, we exclude all liability for any loss, cost or expense you incur arising directly or indirectly from you sharing your user name or password with any other person.
4.3 Please do not hesitate to contact us if you find or suspect that someone has obtained your password. We will then, at our reasonable discretion, place on hold or cancel your registration.
4.4 We may suspend or cancel your registration at any time if you breach these terms and conditions or if we consider that your account is being hacked.
4.5 You may be required to create an account and specify a password to use certain features on the Websites. You agree to provide, maintain and update true, accurate, current and complete information about yourself as prompted by the registration processes. You may not impersonate any person or entity or misrepresent your identity or affiliation with any person or entity, including using another person’s username, password, or other account information.
5.1 By placing an order for food on the Website, you accept and agree to be bound by these terms and conditions without limitation or qualification.
5.2 We may revise these terms and conditions from time to time by updating the posting of this document on the Website or giving notice to you. We therefore strongly advise you to carefully read these terms and conditions whenever you make an order for food or submit any information to us.
5.3 You acknowledge and agree that if you have a specific food allergy or intolerance, you will notify us to check that the food is suitable for you, before placing your order
6 Price and Payment
6.1 The amount of the food payable by you shall be the price displayed on the Website at the time of Order.
6.2 Delivery charges depend on how far you are located from Restuarant
6.3 If you use a credit card to pay for food, we may charge you credit card fees in addition to the price of the food.
6.4 You compensate us for all losses, costs, expenses and claims we incur if a bank determines (whether acting reasonably or otherwise) that a payment made by you is a fraudulent payment.
7.1 You may only cancel an order for food from the Website if you give at least 5 minutes' notice by email or calling our customer care, that we will send to Restaurant.
7.2 An order will only be fulfilled once the Restaurant has accepted it via a text message or email to you. A restaurant may reject an order for any reason whatsoever.
7.3 If a Restaurant rejects your Order for food, we will refund to you any payment for the food, less any surcharges paid by you, such as credit card surcharges. We will have no further liability to you for rejected orders.
7.4 Once an order is placed through the Website and accepted by the Restaurant, you will be advised about the processing time of the Order via a text message or email from the Restaurant. Delivery times provided by the Restaurant are an estimate only.
7.5 If you have any allergies, including without limitation to dairy, nuts or gluten, or any special requirements for your food whatsoever, you must place your order directly with the Restaurant by visiting or calling the restaurant direct.
7.6 The Restaurant may ask you to present your credit card on pick up or delivery in order to confirm your card number and identity.
7.7 Taxes and delivery costs Prices for individual menu items will be as quoted on the Website in PKR. These prices include any applicable taxes & delivery charges. These will be added to the total amount due where applicable.
8.1 A restaurant may change/remove deals anytime without any notice.
9 Risk and defects
9.1 You shall inspect the food on delivery and you shall, within 24 hours of delivery, notify us of any alleged non-compliance, shortage in quantity, damage or failure to comply with the description (as applicable). If you fail to comply, the food shall be presumed to be in accordance with these terms and conditions and free from any damage or defect and neither the Restaurant nor we shall not incur any subsequent liability whatsoever in relation to the food.
10.1 If you have any complaints concerning food supplied by a restaurant to you, please Contact Us directly.
11.1 We make no warranty whatsoever as to the availability of the Website. We will have no liability to you if the Website is down for any reason, including, without limitation, an outage caused by routine maintenance, upstream provider outage or a malicious virus.
12.1 You indemnify us and the Restaurant against any actions, proceedings, losses, damages, liabilities, claims, costs and expenses including fines, penalties, legal and other professional costs on a full indemnity basis, that we or the Restaurant incur or suffer as a direct or indirect result of the provision of food and services by a restaurant to you; any breach of these terms and conditions by you; or a bank requesting a refund of a payment made by you due to fraud.
13.1 The website content is our property and protected by law, including laws governing copyright and other intellectual property rights.
13.2 Unless otherwise expressly authorized by law, you may not use, transfer or copy any of the website content for public or commercial use without our permission.
14 Accuracy of Information
14.1 We will make reasonable endeavours to provide accurate information regarding food and services, prices, images and colors on the Website. However, to the maximum extent permitted by applicable laws, we do not warrant that the price, descriptions, text, colors, contents or other images on the Website are comprehensive, error-free or completely accurate.
14.2 We reserve the right to make changes to any part of the Website, prices of food available from the Website at any time with or without prior notice.
Please send an email to us at [email protected]